Personal data protection policy

September 2023

Personal Data Protection


This Personal Data Protection Policy explains how we collect, use, disclose and protect your personal information.

Important Terms


Businesses represented in this Policy

  • Plomberie du Portage Inc.
  • M3i Inc.
  • Extincteurs JSD Inc.

 We, Us, Our

These terms refer to all three business names listed above

 Personal Data (or Personal Identifiable Information)

Any data relating to an Individual that would allow them to be identified. This data is confidential. Barring exceptions, they cannot be communicated without the consent of the individual concerned.

NOT Personal Data:

An Individual’s professional data while performing their duties

About this Personal Data Protection Policy


In this Policy, we explain the way we collect, use, disclose and protect all personal data collected by us and we provide you with information relating to your rights and choices you have regarding your Personal Data with us.

When you solicit our services or do business with us, you consent to our collection, use and disclosure of your Personal Data.

Should the need arise, we will amend this Personal Data Protection Policy. All changes will take effect as soon as the amended Policy is published on our website:

Data we collect


There are three types (categories) of individuals for which personal data is collected: job applicants, employees and Plomberie du Portage’s residential services customers. The employee (and staff) category is the one where we collect the most personal data.

The type of personal data we collect depend not only on the category of individuals, but also other factors like the nature and duration of the relationship, the applicable legal and regulatory requirements, etc.

Types of Individuals Information collected, per type
Employees Contact information
First, middle and last name, address, telephone number, email adress, SIN number, health card number, driver’s licence number
Health information
Screening results, information related to a work injury or when on short-term/long-term disability.
Financial information and data required for payroll
Salary, bank account number, garnishing orders, data relating to income tax
Academic and training information
Diplomas, resume, professional certifications, etc.
Data relating to social or family situation
Relating to Group Insurance: marital status, dependents, date of birth of all insureds, alimony obligations, next of kin (name, phone number).
Job applicants Contact information
First, middle and last name, address, telephone number, email address
Academic and training information
Diplomas, resume, professional certifications, etc.
Residential Plumbing Services
Contact information
First and last name, address, telephone number, email address
Financial information
Partial credit card number on TPV reports
Credit card number*, when paying by phone
Bank account number, when customer pays by cheque

* Once payment is complete, the card number is erased

Ways we collect data


We collect data directly from you, in these instances:

  • Hiring process
  • When you contact us to advise of a change in your personal information
  • When you sollicit our produts and services for residential plumbing

Sometimes, we might get personal information from third parties. We always do so with your consent or when required by law.

For example,

  • Verifying references from an ex-employer
  • Government institutions or regulatory bodies, in particular, the CCQ.

Use and disclosure of your information


When we talk about disclosing your information, we primarily mean sharing information between operating units within our company.  We may share certain information with subcontractors or affiliated suppliers.

We use and share your personal information to:

  • Offer you products and services
  • Communicate with you
  • Manage our operations: Group insurance, Cognibox, CNESST, CCQ
  • Comply with income tax, legal and regulatory obligations
  • For statistical analysis (depersonnalized)
  • Collection agencies, if necessary

Personal information protection


We take the protection of your personal information very seriously. Reasonable efforts are made to prevent the unauthorized use or disclosure of the information we hold, as well as the loss and theft (leaks) of this information.

Our Personal Data Protection Officer is making sure that all internal procedures pertaining to personal data are followed. Particularily, our computer system is in a secure environment and is accessible by authorized personel only. The same is true for any paper documents containing personal data. They are kept under lock and key in filing cabinets stored in the HR and accounting offices.

Despite all of our efforts to secure your personal information, a cycer-attack, theft or data leak could occur. In that case, our Data Breach Officer will follow the Data Breach Response Plan in place.

Personal information retention


We have a procedure in place for the retention, destruction and anonymization of personal information. Our Data Retention Officer knows how long we must keep your personal data and has the mandate of destroying and/or anonymizing this data in due time.

As a general rule, we only keep your personal information when it is reasonnable to do so, for the purpose of customer service, commercial or legal means. For these reasons, we may retain your personal data for a while after after your relationship with us ends. As soon as your personal data is no longer needed, we destroy or anonymize them.

What are your rights when it comes to the protection of your personal information?


You can, at any time, withdraw your consent to the collection, use or disclosure of your personal information, except in the case where there is a legal, commercial or contractual requirement in effect that prevents us to do so. Simply contact us, and the Officer in charge of de-indexing and deleting data will follow our Request for de-indexing and deleting of personal data procedure.

Your request must be done in writing, and we will take reasonable steps to verify your identity before granting your request.

Contact information:

Mélanie Dumont, HR Director, Personal Data Protection Officer
Ph. 418-766-2145 ext. 213
email :

How to update your personal information?


If you need to update (or correct) personal information we have collected, simply contact our Personal Data Protection Officer via email or by phone.

Contact information:

Mélanie Dumont, HR Director, Personal Data Protection Officer
Ph. 418-766-2145 ext. 213
email :

Any concerns?


This Policy is also available in paper form.

Please let us know of any concerns or complaints you may have with respect to this Policy or our Procedures pertaining to the protection of personal information. Our Complaint-Handling Officer will contact you within 48 hours (2 business days).

Contact information:

Mélanie Dumont, HR Director, Personal Data Protection Officer
Ph. 418-766-2145 ext. 213
email :

Internal Procedures, Directories and miscellaneous documents relating to this Policy


This Policy is being implemented with the help of various internal Procedures, such as those listed in the table below. We also hold Directories to record any event that occured while protecting personal information and other various tools.

Document Title Revision
Collection, Destruction and Anonymization of Personal Information Procedure September 2023
Access Request or Complaint Procedure September 2023
Request for de-indexing and deleting of personal data procedure September 2023
Data Breach Response Plan September 2023
Staff turnover management Procedure September 2023
Request for de-indexing and deleting personal data Directory September 2023
Confidentiality Incidents Directory September 2023
Access Request Complaints Directory September 2023
Access Request Directory September 2023
Inventory of Personal Information September 2023
Data Retention Calendar September 2023
Best practices for the protection of personal data September 2023
Delivery of goods and data Certificate September 2023
Consent form September 2023

Revision History

Revision Nature of the changes Date
Actual New Policy September 22, 2023